Refund policy

Returns & Refunds

Due to the nature of our products, all sales are final once shipped. We are unable to accept returns or exchanges for opened, used, or personal-use items, including bottles, atomizers, packaging supplies, and fragrance-related materials.

If your order arrives damaged, incorrect, or there is an issue with fulfillment, please contact us within 3 days of delivery with your order number and photos of the item and packaging. Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Shipping fees are non-refundable unless the issue was caused by Decant Supply House. We are not responsible for carrier delays, lost packages, or damage once the package is in transit, but we will assist with claims when possible.

Thank you for understanding and supporting Decant Supply House.